From Poking to Liking: Observations on Facebook Communication

A couple of months back, I wrote a post [german] in which I argued that the "poking" function on Facebook had been so successful at the beginning (and isn't anymore) because it is essentially a form of communication without a predefined message - which was a good thing on a new platform where people didn't know how and with whom to interact. Poking then was a way of contacting someone without revealing any intentions; the receiver could interpret the "poke" however he or she wanted. As the rules of social behaviour on platforms like Facebook became more refined, the attractiveness of this communication form declined (although in the 24 hours after I had written this, I was poked about 25 times).

Recently, however, it occurred to me that the "Like" function that Facebook had copied from FriendFeed, has very similar features. It, too, is a form of communication without any inherent message, its only difference to the "poking" being that it is not directed towards people, but rather their updates. It allows you to interact even if you don't have something specific to say; or are unsure of what you want to say; or just want to leave it open what exactly you're saying. The 80 people on Facebook that have recently "liked" a NYT story about the bombings in Indonesia were probably not supporters of terrorism;  rather, they liked the reporting and not the fact; or they wanted to raise awareness to the story; or they were just bored and clicked on something. It is impossible to know whether people who "like" something really like that thing, already because of the simple fact that there is no "dislike" button with which one could express disagreement (there is only an "unlike" button; I'm still waiting for the right situation to tell someone "I unlike you").

What the "Like" function did, essentially, is to lower the barriers for online interactions even further; a trend that is going on already for some time now. First, there was blogging, which allowed for immediate and very personal writing. Then came Twitter, and it became possible to throw out simple short lines; Facebook followed suit with its redesigned status update function. But as simple as these communication forms are, one has still to, you know, SAY something. With the "Like" function (and many similar tools on other services), even this barrier is removed. Communication is stripped down to a simple, essentially purpose-free interaction. It is, if you will, "the medium is the message" in its purest form because there is barely any message left.

Of course, this need not be a bad thing: It's not that people would replace meaningful conversations with lots of "likes". Just like blogging and tweeting, the "liking" simply adds another layer to an already rather complex system of online communications.

Finding the niche

In the 21st century, it's time, again for newspapers to learn how to profit with stakeholders — instead of extracting profits from them. The 21st century's great challenge isn't selling the same old "product" better: it's learning to make radically better stuff in the first place.

So writes Umair Haque in his «Nichepaper manifesto». And, as always when he writes something, it sounds good. And somewhat obvious.

Try replacing the word «nichepaper» in Haques article with «blog» (which is essentially what he means). He's still right - but then it just sounds like someone pointing out facts about blogs that we have known for quite some time.

Taking Comments Seriously

But if the author of the news story, or opinion piece, or blog post, tends to the comments, replies to the good ones, signals the bad ones, chastises the loudmouth bullies, and generally runs the comment threads like a serious discussion group, a serious discussion will result.

It's an issue for the news industry because tending to comment threads is not part of a journalist's traditional job. But I would argue that it is now and they ought to get busy doing it. For one, the journalists that do it and do it well will be better read. And they'll be better informed. They'll get tips in the comment threads. They'll get constructive criticism that will help them do their job better. And they'll get leads on new stories before others will.

I had innumerable discussions with colleagues from the newspaper I work for about the value of online reader comments. They normally say that most of the comments don't add any value to the discussion, and that many of them need to be moderated because they're obscene, rude or irrelevant. And if one takes a quick look at the comments most articles are getting, that actually seems to be true.

Of course, as Fred Wilson points out in the article above, closing commenting sections is not the solution to this problem. On the contrary: Just having one won't do the trick. Any media outlet serious about online conversations needs to show to commenters that they are serious - by engaging with them in a debate. Otherwise, commenting sections on news sites become a graveyard for the blurbs of self-obsessed people. And that does not only not add any value to the content, it actually takes value away from it.

Rap me a foreign policy strategy

As Jay-Z got older and more powerful, the marginal benefits of such battles declined and the costs increased even as the number of would-be rivals escalated.  Just as the U.S. attracts resentment and rhetorical anti-Americanism simply by virtue of being on top, so did Jay-Z attract a disproportionate number of attackers.

Yes, you read that right. Here's Marc Lynch of Foreign Policy analyzing battles between rappers as an analogy for U.S. foreign policy.

It's a great and very entertaining post (I whish any of my international relations professors would have had such a deep knowledge about hip hop music). It's also a post that probably could only have been published on a blog.

We're all cyborgs

I have become a "bad student." I can no longer wander an art museum without asking a bazillion questions that the docent doesn't know or won't answer or desperately wanting access to information that goes beyond what's on the brochure (like did you know that Rafael died from having too much sex!?!?!). I can't pay attention in a lecture without looking up relevant content. And, in my world, every meeting and talk is enhanced through a backchannel of communication.

Researcher danah boyd talks about the constant need to blog, twitter or look up stuff on your mobile phone - in her words, «enhancing through a backchannel of communication».

I have experienced similar situations - conferences with 1200 attendees and almost as many opened laptops which people (sometimes) used to blog or twitter about the speech being given, but mostly to update their facebook status or play videogames.

Is that a bad thing? boyd is probably right that attention wasn't necessarily bigger at conferences before everyone had a laptop on their knees. But I still feel that focusing on one! thing! only! is becoming a problem for our generation which is so used to constant ambient awareness and streams of information.

Overconfidence

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Yet another great piece by Malcom Gladwell for the New Yorker (thanks Simon for the pointer!). Gladwell talks of something that could be called the overconfidence bias - when you're so confident about your abilities that you think you can influence outcomes that are just dependent on sheer luck.

As a result, you don't feel any need to adapt yourself (or your business) to new situation - because you have it under control, so what could happen?

As Gladwell explains, it happened to Bear Stearns as well as to the Britains in Gallipolli. It might be happening to (some) newspaper publishers right now who still think that there business model is made for eternity.

But it might also happen to any business that thinks there industry is exempt from constant innovation.

I CAN be left alone

Die Werbeagentur «Davies Meyer» hat, aus mir unerklärlichen Gründen, beschlossen, mir Informationen zu ihrer «Pepsi I CAN be a star»-Kampagne an meine Privatadresse zu schicken. Und weil die «I CAN be a star»-Kampagne so etwas wahnsinnig konkret originelles und tolles ist, haben der Clemens Bartlome und der Markus Arnold von Davies Meyer ihr dürres Pressecommuniqué in einen Sack gepackt, eine billige Sonnenbrille dazu gelegt und dass dann alles in ein lächerliches grosses Paket verfrachtet, dass ich heute auf der Post abholen gehen musste (ich dachte, es sei was anderes).
 
Aber zurück zur tollen Kampagne, mit der «jeder ein Star werden kann». Pepsi geht nämlich mit dieser «ungewöhnlichen Kampagne einen ganz neuen Weg». Wieso? «Der Herzschlag der gesamten Aktion geht von der Website pepsi.ch aus». Oder, anders formuliert (falls es beim ersten Mal unverständlich war): «Das Internet steht im Mittelpunkt der Kampagne!» Wahnsinn! Das Internet! Als Marketinginstrument! Das! ist! völlig! neu!
 
Nun gut, die Herren von Davies Meyer haben explizit um mein Feedback zu ihrer Kampagne gebeten. Hier ist es:
 
* Schickt mir NIE mehr Presseunterlagen an meine Privatadresse. Für sowas ist die Redaktion da.
 
* Wenn ihr schon was schickt, dann packt das Zeugs um Himmels Willen in ein Couvert, das in meinen Briefkasten passt.
 
* Apropos schicken: Da eure Kampagne ja mit diesem wahnsinnig neuen Internetz-Medium arbeitet - kennt ihr schon E-Mail?
 
* Ach ja, danke auch viel mal für die Einladung zu eurer tollen VIP-Party in Lausanne am 18. Juli, zufälligerweise gerade der Tag, an dem euer Paket zugestellt wurde (ich war halt grad nicht zu Hause). Sonst hätt ich mich natürlich sofort auf den Weg gemacht.

Changing places

My current main occupation is writing my master thesis. Thus, for the last six or so months, most of my days looked like this: I got up. I went to university. I read books. I wrote.

And although I was (and still am) fascinated by the topic of my thesis (propagandistic aspects of papal and royal letters during the Invesiture Contest in the late 11th century, if you must know), I realized about a month ago that I was getting exhausted. My energy level dropped to a dangerously low level, I felt exhausted, tired and not motivated at all.

So I decided to change places for a while. Instead of going to my desk at university, I left town for a week to go to the tiny village of Filzbach in the Swiss mountains. I mostly did the same things there than I did back home: I read books, I took notes. But the simple fact that I did these things in a different environment had an amazing effect: I felt energized again, eager to learn and motivated to move forward.

The same thing also works with virtual places: I've been running a personal blog for quite a while now (it's in German, called «Hundertfünfzig Worte»). But at some point, my motivation to invest time to write it started to drop. While I still had ideas on what to write, I just couldn't get myself to actually sit down and write it. The last entry on the blog is two months old and just points to stuff I did elsewhere on the web.

So I decided to change places online too: I opened this Posterous blog here. And guess what happened: All of a sudden, I want to write again. Of course, that has also to do with the fact that posting with Posterous is dead-easy. But mostly, I think, it is the excitement of having a new place, a new environment, a new playground.

«New ideas need new places», said Fabian to me recently. I couldn't agree more. If you feel stuck, try changing places. It can be as little as opening a new blog, or as big as moving to another continent. Either way, it will give you fresh energy and motivation.

Seriously funny

I'm a huge fan of Jon Stewart's «Daily Show». And I'm not the only one: In a survey on America's favorite journalists, Jon came in fourth. And last year, the New York Times asked «Is Jon Stewart the Most Trusted Man in America?»

Why on earth would people trust a guy who does «fake news»?

The cynical answer would be that most TV viewers have just lost their faith in TV reporting and are turning to the «Daily Show», where they don't get the truth either - but at least something to laugh.

But maybe there are other, and more cheerful, explanations for this.

First, the business of news is rapidly changing: Pure information is not a scarce resource anymore - you can find out what happened in the world anytime from the internet, from thousands of sources, for free. This abundancy of information drives up the demand for a complementary good of «news»: analysis. The more people know what happened, the more they want to know why. And by making fun of public figures and media coverage while deconstructing their often manipulative and inconsisten behaviour, the Daily Show is actually providing a form of analysis.

Second, the distribution channels of information are also changing. The web enables and favors viral distribution patterns - and what is more viral than comedy? If you find an insightful and intelligent article online, you might e-mail that to a few people. But if you see a funny video on YouTube, you will blog and tweet and facebook the hell out of it - and shows like the «Daily Show» can vastly increase their reach. (Of course, all of this is only possible because the producers of the show were actually smart enought to put all of their clips online for free.)

This might even point to a bigger trend: Just as the «Daily Show» manages to combine comedy and actual insights, it seems to become more acceptable or even desirable to have fun while doing serious things - like work. Fun is no longer perceived as just recreational, but also productive: If you enjoy yourself, then you just deliver better results.

PS. As a thank you for reading until the end of this post, here are two of my favourite Daily Show clips:

 

The Daily Show With Jon Stewart Mon - Thurs 11p / 10c
Headlines - Brink of War?
www.thedailyshow.com
Daily Show
Full Episodes
Political Humor Joke of the Day
The Daily Show With Jon Stewart Mon - Thurs 11p / 10c
Blame Game
www.thedailyshow.com
Daily Show
Full Episodes
Political Humor Joke of the Day

It's about change, not marketing

You can’t just use social media for marketing and advertising and hope that anything will change. It won’t. Not a single one of your company’s problems will be solved, not a single customer more happy with you. (Your management might be happy ’cause everything seems new and hip, but this shouldn’t be the benchmark.)

There have been several blog posts like the one quoted following a somewhat failed attempt by mobile provider Vodafone to host a social-media-enhanced press conference. I couldn't agree more: Social media is a new form of communication, not just a new channel. You have to treat it accordingly.